With this round of ‘The Support Game’ I felt somewhat bad. I contacted Moniker, who are by far and away the best domain registrar on the web.
My call was instantly picked up by Don Lyons, who is in fact already my account manager. I apologize for wasting your time as a fake customer, but hopefully what I have to say will get you many a customer in return.

‘Why should I use Moniker over Godaddy for example?’

Dons response involved praise for Godaddy for what they do. He stated that they are the worlds biggest registrar, and thus they must be doing something right. He pointed out that Godaddy are a webhost also whereas Moniker simply focus on domain name management. He stated that Godaddy caters to small businesses, and college students whereas moniker is a ’boutique registrar’.

Now I don’t know about you, but a company that can sell itself praising competitors must know what they are doing.

Don then went on to a 5 minute or so explanation of exactly what Moniker offered. Such was the response that after hearing it, I could not think of any hard questions to ask. I felt like saying.. Wow you are awesome, and hanging up… but.. well.. I couldn’t do that.

Paraphrased, Moniker is slightly more expensive, but has never lost a domain name. Their portfolio manager can handle upwards of 5,000 domains on a single page, and dns changes etc can be registered in bulk in a matter of seconds. Furthermore they are owned by Oversee.net, and thus support, and service is streamlined for Snapnames, Domain Sponsor, and Moniker.

I questioned Dons statement with regards to ‘never losing a domain name’, referencing this post, and was informed that Oversee resolved this by paying out of their own pocket to buy the domain back, and returned it to the owner. This has not been verified, but if so is seriously impressive.

Regarding support, I was curious as to whether Godaddys statements about support were correct. Don was completely honest stating that ‘Moniker is not a hospital’, whereas, as a host Godaddy needs 24/7 support, Moniker does not. None-the-less he stated he is almost always reachable by phone, and has a blackberry for when he is on the move. He also praised the Moniker web based support, and the staff.

My only disagreement is that the web based support is slow, and uninformative at best. Phone, and you’ll always get the answer you want.

Without even asking Don also offered me free 0% interest financing to move my domains to Moniker. I queried how they could provide this, and received ‘$150,000,000 in the bank tends to help’. One thing is for sure Moniker aint going anywhere any time soon. Fill in a simple credit finance form, and you can move all your domains such that you don’t need to prolong the process.

What I loved about Moniker was the honesty. Whereas Godaddy sounded desperate for your business, Moniker were happy to accept your business if you both suited one another. Don would not for example offer free financing if my domains were crap. Why? Because Moniker only wants good domains, such that they can look after all their names and customers, rather than be flooded with spammers and scammers.

Interesting fact of the day: Moniker has over 3,000,000 domain names under its belt, putting it up there as one of the top 10 domain name registrars.

Moniker is by far and away the BEST domain name registrar. Don’t delay, and join at Moniker.com